[Sidebar: I vigorously disagree with the idea of deleting the Realtek Audio Console below, at least I'm not inclined to try it. In Windows 10 one can add "Realtek Audio Console" to the Start choices, so the workaround becomes a couple clicks closer. There may be more to this or a better way, but I thought I should share what I've found so far, before someone else gives up on what otherwise seems to be a good laptop. (if greyed out, restarting the console usually seems to bring it back.) Changing it to "Speaker Out" or "Headphones" (but not "Lineset" for the reasons illustrated above) gets the output to work (unlike the popup from the Taskbar, which doesn't for whatever reasons.)
Sometimes - but not always - it's available, that is, not greyed out. Next screen presents a "Connector Retasking" choice for Analog. Bring up the "Realtek Audio Console" and select "Device advanced settings" in the lower left hand corner of the screen. The following workaround seems promising. It works reliably if plugged in at boot, but never after unplugging and replugging. And really this is way more verbage than necessary, just take a look at the plug to see if it's clean and make sure it's fully inserted.I've had the same frustrating experience, trying to plug a 3 contact plug into the jack. Depending on how misaligned they are (which correlates with how deeply the plug end is inserted), there might be only one channel going to the proper output.
If the the plug isn't fully inserted, the switch may or may not be moved, and the matching metal contacts might not be aligned properly. In addition the metal contacts that make up the shaft of the plug end, in this instance ground, left channel, and right channel separated by plastic insulators, also have to line up with their corresponding ground, left channel, and right channel contacts inside the jack. The plug end pushes aside a spring-loaded piece of metal, switching contacts so the audio out changes from the speaker to the headphone/earbud. I've looked all over, and found a lot of post about no audio at all, but none on this problem. I want to listen through headphones so as not to bother them- but I can't. To be honest I really can't say, but when you push your headphone plug end into your phone's headphone jack, it really is just a mechanical switch inside. Sometimes I edit on my laptop while hanging out with my family.
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